CDM Awareness

---

Course Description

The Construction Design and Management Regulations cover the management of health, safety and  welfare when carrying out construction projects. Whatever your role in the construction industry these regulations are there to improve your health and safety. 

They are intended to ensure that projects are planned and run effectively and safely right from the start.

This awareness course covers the core concepts of the regulations and details the various roles that  are required for a construction project along with the key documents that need to be produced. It starts with an introduction to CDM, then covers some of the parameters that need to be checked  when a project is being planned. It finishes by detailing a number of example projects that illustrate  how the regulations can be applied. 

Learning Objectives

By the end of this course, you will be able to:

•  State the relevant legislation and be able to retrieve further guidance.
• Understand the application of CDM regulations and when notification to authorities is  required.
• Identify the duty holders and their relevant duties in regard to the three stages of a project.
• Remember the importance and relevance of legal documentation.  

Module 1 - Legislation

Module 2 - CDM Application and Notification 

Module 3 - Duty Holders and Documents 

Module 4 - Duties and Legal Documents 

Module 5 - Example Projects and Summary 

Module 6 -  Final Assessment

A minimum score of 70% is required to progress to the next module.

IIRSM & IOSH Approved 

Recommended System Requirements: 

• Browser: Up to date web browser

• Video: Up to date video drivers

• Memory: 1Gb+ RAM

• Download Speed: Broadband (3Mb+)

Duration: 40 minutes (Note: This is based on the amount of video content shown and is rounded off.  It does not account in any way for loading time or thinking time on the questions). 

Course Description

It starts by defining mental illness and mental health problems and their impact on children and  young people.

There's extensive coverage of the many types of mental illnesses found in this group, and how they  can be recognised and treated.

We'll look at attention deficit hyperactivity disorder, depression and self-harm - along with eating  disorders, including anorexia, bulimia and binge eating.

Other mental illnesses covered include schizophrenia, autism, learning difficulties, post-traumatic  stress disorder, along with bipolar disorder, panic disorder, sleep apnoea and social phobia.

You'll learn about symptoms and causes - and the actions to take if you suspect someone has a  mental health condition.

We'll discuss the role of mental healthcare professionals, such as a psychologists, psychiatrists,  psychiatric nurses or clinical social workers - and show how parents can become involved.

Treatments covered include psychotherapy, mindfulness, play therapy, cognitive behavioural  therapy and medication.

We'll deal with prognosis and prevention – and show how to promote positive mental health and  dispel common myths.

Finally, you'll learn practical techniques to help you talk to children or young people about their  mental health 

Learning Objectives

By the end of this course, you will be able to:

• Define Mental Health and its impact in Children and Young People.
• Learn about the common Mental Health issues found in Children and Young People.
• Recognise the signs and symptoms found in Children and Young peoples and recognise the causes and risk factors involved.
• Understand the treatment and support available and understand the long-term outcomes of Mental Health issues in Children and Young People.   

Target Audience

This course is aimed at teachers and youth workers who may work with children who exhibit signs of mental health issues.

Advantages

The course will provide candidates with an awareness of the signs and symptoms of a wide range of  conditions and better prepare them to listen to and support young people. 

Online training is flexible, efficient and cost effective meaning the candidate can progress through  the modules at their own pace and in their own time, so they can fit the training in around their  work and personal life.  

Further Progression

We have a range of courses focusing on mental health awareness that would complement this one well, these include Mental Health First Aid and Depression Awareness. 

Module 1 - Introduction 

Module 2 - Mental illnesses in children and young adults: Part 1 

Module 3 - Mental illnesses in children and young adults: Part 2 

Module 4 - Mental illnesses in children and young adults: Part 3 

Module 5 - Signs of mental illness in children and young people 

Module 6 - Diagnosis and treatments 

Module 7 - Prognoses and outcomes 

Module 8 - Support

A minimum score of 70% is required to progress to the next module.

CPD Approved 

Recommended System Requirements: 

• Browser: Up to date web browser

• Video: Up to date video drivers

• Memory: 1Gb+ RAM

• Download Speed: Broadband (3Mb+)

Duration: 90 minutes (Note: This is based on the amount of video content shown and is rounded off.  It does not account in any way for loading time or thinking time on the questions) 

Course Description

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and  then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce.

It covers the stages and build up to a workplace conflict and contains several extensive modules that  outline conflict resolution techniques that can be applied at any stage of this build up.

As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace. These can be the development of shared  ideas, the ability to reach compromises through increased trust and creating an environment where  differences of opinion are celebrated and considered rather than shut down.  

Target Audience

This course is aimed at supervisors and managers that want to develop effective conflict resolution methods. The course can be a great starting point for people new to their leadership role as well as  more established managers that want to enhance their skills. This acts as a great introduction to the  subject and covers the key concepts and theories relating to conflict management.

This course can be for individuals who are doing the training for themselves or it can be for businesses who might want to put all of their first line management team through the training, so they all work in the same way and have the same skill set. 

Advantages

Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company's bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Online training is flexible, efficient and cost-effective, so candidates can progress through the  modules at their own pace, in their own time, making it easy to fit the training around their work  and personal life. 

Further Progression

Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The ones that directly compliment this course include Developing Teamwork and Introduction to Emotional Intelligence.  

Module 1 - The Causes and Symptoms of Conflict at Work 

Module 2 - Resolving Conflict 

Module 3 - The Five Conflict Modes

Module 4 - Using the Modes 

Module 5 - Assertiveness 

Module 6 - Making Positive Outcomes 

A minimum score of 70% is required to progress to the next module.

CPD, IIRSM & Institute of Hospitality Approved 

Recommended System Requirements: 

• Browser: Up to date web browser

• Video: Up to date video drivers

• Memory: 1Gb+ RAM

• Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off.  It does not account in any way for loading time or thinking time on the questions).

This course covers what you need to know about the Control of Substances Hazardous to Health (COSHH). It’s aimed at anyone who is exposed to Substances Hazardous to Health at work, as well as line managers with responsibility for such people.

So what do we mean by ‘Substances Hazardous to Health’?

In legal terms, these are substances that are classified as “very toxic, toxic, harmful, corrosive or  Irritant” under the Classification, Labelling and Packaging Regulation (CLP). This was a new regulation that came into force in January 2009 dovetailing with a set of regulations called REACH. REACH is a European Union regulation concerning the Registration, Evaluation, Authorisation and Restriction of  Chemicals, which came into force on 1st June 2007. One of the main aims of REACH is to provide a  high level of protection for human health and the environment from the use of chemicals. 

Module 1 - Introducing COSHH 

Module 2 - Different Types of Hazard 

Module 3 - Different Types of Exposure

Module 4 - Regulations and Approved Labelling

Module 5 - Assessing COSHH Risks

Module 6 - The Risk Assessment in Practice

Module 7 - Exposure Control 

Module 8 - Staying in Control 

Module 9 - Training and Emergency Planning 

Module 10 - Course Summary 

A minimum score of 70% is required to progress to the next module.

IIRSM & Institute of Hospitality Approved 

Recommended System Requirements: 

• Browser: Up to date web browser

• Video: Up to date video drivers

• Memory: 1Gb+ RAM

• Download Speed: Broadband (3Mb+)

Duration: 125 minutes (Note: This is based on the amount of video content shown and is rounded off.  It does not account in any way for loading time or thinking time on the questions).

Course Description

This course explores the risk to workers caused by the Covid-19 virus and covers actions that can be  taken by employers and employees to protect themselves and each other as they return to work. The content of this course is based on the latest information from the UK government and the NHS.

It covers information about the virus, risk assessments and personal safety, along with how to make changes to the daily work environment to address these risks.

Aimed at employers and employees the course is intended to help plan and implement changes to  the workplace and ease the transition back to the workplace for those returning to a central work  location after long periods of remote working. 

Learning Objectives

By the end of this course, you will be able to:

• Define what the virus is, its symptoms and the response by the body to the virus. 
• Explain the risks to workers and how to use risk assessments to create a safer work  environment.
• Understand the concept of personal safety and how protecting yourself helps to create a  safer work environment. 

Target Audience

This course is aimed at anyone responsible for risk assessment and health and safety in the workplace. The course can also be useful to those returning to work after working from home, or starting work during and following the pandemic. 

Advantages

Online training is flexible, efficient and cost-effective, so candidates can progress through the  modules at their own pace, in their own time, making it easy to fit the training around their work and personal life. 

Further Progression

Other health and safety courses that could be useful for those returning to the office or working from home include Display Screen Equipment, Workplace Health and Safety and Basic Fire Safety.

Module 1 - The Covid-19 Virus

Module 2 - Covid-19 Risk Assessment and Personal Safety 

Module 3 - Covid-19 In the Daily Work Environment

A minimum score of 70% is required to progress to the next module.

CPD & IIRSM Approved  

Recommended System Requirements: 

• Browser: Up to date web browser

• Video: Up to date video drivers

• Memory: 1Gb+ RAM

• Download Speed: Broadband (3Mb+)

 Duration: 30 minutes (Note: This is based on the amount of video content shown and is rounded off.  It does not account in any way for loading time or thinking time on the questions).

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s  so vital. It then goes into detail about the goals of great customer service, communication skills both  verbal and non-verbal, discovering and understanding customer needs and much more. 

Module 1 - About the Course 

Module 2 - What is Customer Service 

Module 3 - The Goals of Great Customer Service 

Module 4 - Discovering and Understanding Customer Needs 

Module 5 - Delivering Maximum Levels of Customer Service 

Module 6 - Making Customers Feel Great From the Start 

Module 7 - Communication Skills 

Module 8 - Non-verbal Communication and Body Language 

Module 9 - Dealing with Customer Complaints 

A minimum score of 70% is required to progress to the next module.

 CPD Approved 

Recommended System Requirements: 

• Browser: Up to date web browser

• Video: Up to date video drivers

• Memory: 1Gb+ RAM

• Download Speed: Broadband (3Mb+)

 Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off.  It does not account in any way for loading time or thinking time on the questions).

Course Description

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches.

This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

First, the course will identify potential 'cyber threat actors' who initiate cybercrime, along with  looking at the main motivations behind cyber-attacks on individuals and organisations.

On a more practical level, you'll learn how to recognise and deal effectively with phishing attempts.  The course will highlight the importance of keeping passwords secure and cover security for devices,  such as smartphones, laptops, tablets or desktop computers.

You'll learn how to report a suspected cyber attack, and what to do if you genuinely make a mistake.

Finally, we'll underline the importance of cooperation and show how working closely together helps  overcome a wide range of cybersecurity issues. 

Learning Objectives

By the end of this course, you will be able to:

• Understand what Cyber Attacks are and why data breaches happen.
• Identify those who commit cyber threats, their motivations and understand why you or your  organisation could be a potential target.
• Recognise ‘red flags’ so that you can effectively combat threats to your cyber security and  define potential methods of defence.
• Understand what makes you vulnerable inside and outside the workplace and what to do if a  mistake happens.

Target Audience

The course is aimed at employees at all levels of an organisation as it provides an overview of some of the most common cyber security threats encountered in business.  

Advantages

Training staff in cyber security is vital to protect your business from these ever present online threats.

CPD approval means that this course can be used by those that need to prove they are continually  developing themselves.

Online training is flexible, efficient and cost effective meaning the candidate can progress through  the modules at their own pace and in their own time, so they can fit the training in around their  work and personal life 

Module 1 - Cyber Security - An Overview 

Module 2 - Combating Cyber Attacks 

A minimum score of 70% is required to progress to the next module.

CPD & IIRSM Approved 

Recommended System Requirements: 

• Browser: Up to date web browser

• Video: Up to date video drivers

• Memory: 1Gb+ RAM

• Download Speed: Broadband (3Mb+)

 Duration: 25 minutes (Note: This is based on the amount of video content shown and is rounded off.  It does not account in any way for loading time or thinking time on the questions).